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Customer Support

As customer service has evolved, with each passing we rely more and more on online channels like email or via Telephone in order to solve customer dilemmas.

Consignment Tracking

Notify your customers about their shipments

Customer notification on important delivery updates such as Shipment Picked, In Transit, Out of Delivery, Delivery Issue, Delivered

Customers can track the shipment status of their order on website

Dedicated tracking link for each shipment

Track complete shipping status from confirm order to order delivery

Show shipment realtime status details

Tracking and proof of delivery

We do provide tracking system for national and international consignment of our customer in timely manner and we forward proof of delivery (POD).

Logistic consulting solution

We do have a service of consulting courier and cargo mode to the customers about import and export.

Domestic Services

We provide integrated air express and ground transportation services of your time sensitive documents, packages and reverse logistics to and from various locations in India.

We provide: AM Deliveries. Same day service Special service (after hour/Weekend/Public Holiday). Odd sized shipments

International courier and cargo service

Ideal express team provides international worldwide courier and cargo services with the fastest means to delivery consignments to the destination .

Prohibited Items

We donnot carry items that are illegal.

Cash on delivery (COD)

Ideal Express team provides COD service to national and international online business. We provide door to door delivery service according to requirement of our customers.

Indoor pickup and door to door delivery

Ideal Express team provides indoor pickup with a sound handling and door to door delivery to the final destination.

Pickup Request

Customer can send pick up request via email or telephone. It is free service.

Timed Deliveries

We are courier to deliver parcels on time because we know value of shipments.

National courier and cargo service and solution

Ideal Express team provides national wide courier and cargo service with the time limit to provide the best and reliable service to our customers.

Warehouse, packing and labeling facilities

We do provide warehouse with a packing and labeling facilities.

Custom clearance services

We do provide custom clearance service and door to door delivery for in bounce consignment for courier and cargo services according to rules and regulation of the government of Nepal.

Import and Export service

Ideal Express Team provides import and export services worldwide. We have expert business linkage for this service according to requirement of customers.